My wife and I purchased a new family members room set at the space place about a year and a half ago. We liked the furniture and almost everything seemed wonderful. We purchased what we had been told was an unconditional covers all the things warranty. Stains, rips, punctures, structure issues, all the things. So right here we are now and a cushion on the sofa rips. No difficulty, I’ll get in touch with in the warranty. Guardian Warranty tells me, sorry but your warranty only covers stains. And on major of that they have no such issue as a unconditional or covers every thing warranty. In the market for residence furnishings priced below industry worth? Wondering exactly where or how you can come across low cost house furnishings for sale? This is the spot to commence. Review our flyer to obtain good bargains on the pieces you will need to make your house really feel a lot more like household. Guests to our outlet retailers may perhaps pick from sturdy, eye-catching, and functional products priced under industry worth.
I called the shop and they had been rude and unprofessional and refused to assistance. They place me in touch with the delivery corporation who mentioned they are not responsible and if I was issue, I can go kiss their and sue. I referred to as consumer loyalty and I was told that there is absolutely nothing they can do even although they admitted fault. They tried to blame me for not watching them closes enough or give them directions – come on – these are adults. They offered $25 present card to their store and that is all. No apology, not refund for set up solutions practically nothing. All round pretty rude incompetent division. I produced a huge error purchasing.
I got a card a couple of years ago and spent the entire card amount of 3500.00. We paid it off and I named last week to cancel the card since we seriously didn’t want any new furnishings. I was told it would not cost us anything to maintain it so we did. I then decided to go appear for a new bed simply because my current 1 is hurting mine and my husband’s back. We went in and was approached by Emily and she was and is Astounding!!! I had inquiries about the 79.99 delivery fee and the GM kept saying he would come talk to me and he didn’t. In truth he ignored me, my husband and Emily. If it would have not been for Emily we would have taken our business enterprise somewhere else. So we spent about 2,000 dollars and spent 80.00 on a delivery fee pondering the movers would assistance me move the frame, headboard and footboard. I cleaned a way to get the bed thru the property and moved the box spring and mattress out before they got here.
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Out of confident desperation, I packed up the cushions and drove all the way to The Space Place and showed them up close what these tears looked like (pondering the pics didn’t do it). I said, I’m here hoping you will do the right thing.” I talked with a manager who in fact agreed, it could have been a bad run of fabric, so he says, I will personally spend for two new cushions ($130.00) and have them sent to you.” I am grateful an individual is ultimately assisting me. He says they’ll take at least a month, perhaps two ahead of you acquire them. Why that long?” I ask, he says, Due to the fact it’s considered a portion and that is just how long parts take to be delivered.” Fine, at least I am receiving new covers. Properly precisely a single month later I get a contact indicating they will not be delivered on August 18th but on September 23rd. Okay, it really is now September 24th and I have no cushions!
I call the area place, Merriville, Indiana exactly where we bought and talk to James. James 1st says he’s sales then when had been obtaining an concern he’s the service manager also. James is incredibly rude and belligerent and practically yells at me that because at one time we changed aspect of our order the unconditional warranty” we changed also. No. they changed my warranty and by no means informed me they had been performing so. They have been pleased to take my funds for the warranty and then inform me when I necessary service it was only for stains.
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Exceptionally disappointed with The Space Place. Negative buyer service from the corporate workplace and poor item. Since the initially day of the delivery every thing began poor. We obtain a bed set for my daughter with a memory mattress. The drawers from the bed set didn’t close effectively so they change that immediately after 2 weeks of the buy and the mattress the same day that was deliver we notice a dent and immediately after almost 3 weeks I get a contact from consumer service telling that they are not going to modify the mattress simply because it doesn’t qualify beneath the manufacturer qualifications of inches of a dent. So fundamentally that is what I obtain and I need to just deal with it. My 1st and final time buying at the room spot.
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