I was supposed to get my item following two weeks but did not receive anything just after a single month. I contacted the buyer service and they told me my item is lost and they will send me an additional 1 once again. It is about 3 weeks following their e-mail and I am nonetheless waiting!! I will by no means acquire anything from Very best Acquire once more. As we had been traveling just prior to the Holidays, we asked the Greatest Get delivery schedule personnel for a morning delivery two weeks later, but we had to have a morning block on December 23rd as we had a Holiday occasion at our residence on that evening and we required to use the oven that afternoon. The greatest we could get was an afternoon delivery. So we called , who mentioned that they would deliver in the morning and to ignore any Best Obtain emails and phone messages that would continue to mention a morning block time. On the evening of the 22nd referred to as us to inform us that the delivery would not happen in the morning, the appointment was by no means changed. We decided that we would shift our schedule about on the 23rd to get the variety, as also told us that they would refund the $179.00 delivery charge for us.
We bought an HP Envy laptop ($1200) and have been particularly told MS Workplace came with the product. Even so soon after finding every little thing setup and transferring files from the old pc I found we did not have a license essential for MS Workplace. I known as the store and was curtly told this in no way comes with and I’d have to buy separately at the tune of $150. When I asked if this was my only selection I was told I could return the solution. So I removed everything I setup, packaged it up and returned it to the store. They have been none as well pleased that I was returning and then decided perhaps they should attempt to appease the consumer but it was also late. We’ve been longtime Greatest Purchase clients but this has genuinely opened my eyes. I will drop the SAC financing that was a bonus but I am shopping for from Amazon from now on!
This order was to be shipped to me. This e-mail plainly states that it would be cancelled. This has not occurred. The original e-mail went to my brother. Mark , whose telephone number is also the one particular on the order. He has power of attorney for our mother. He tried to cancel this when he got the delay notice as it was important to my mother that it arrive just before Christmas. He was told he couldn’t cancel. What type of nonsense is this? Your corporation has definitely abysmal client service. I called about this order, providing her name and the phone # on the order. I was told TWICE that it would be cancelled. I have already filed a complaint with the Superior Enterprise Bureau. I called again now, 1/9/18 and asked to be transferred to corporate. I was told Once more it would be handled in four-five days. Not soon sufficient!
Following contacting corporate on 12/21/17 following going to Best Obtain they let me know there was absolutely nothing they could do because it was in-shop issue”. Just after going out of town for the holidays and coming back on 12/26/17 all the three transactions of $400 a total of more than 1,300 HAD POSTED AND Very best Invest in TOOK THE Dollars FROM MY ACCOUNT With no ANY AUTHORIZATION. I right away went to the Very best Obtain location that day asked to speak to their basic manager, the lady was rude when asking her why the income had been taken and what they had been going to do to aid me out of this situation. She let me know that the transactions shouldn’t have gone via WHEN THEY CLEARLY DID. All she did was provide me with the corporate # but again. Right away soon after leaving the shop I known as corporate however once again and asked to speak with somebody from their fraud division.
I spoke to the representative JONAS where he was in a position to view the 3 transactions that they had illegally produced and promised all funds would be refunded to me back by Tuesday 1/2/17. It was a lie. Come Tuesday 2/7/17 nothing at all was refunded to my account, I known as corporate however once again and they stated they had no notes” in my file about dollars being refunded and proceeded to tell me I had to go to the Ideal Purchase place to speak to them!
I have bought many (four-five) laptops, many service plans, iPads, back up drives, challenging drives, and so on from Greatest Obtain. They do not stand behind their products and their service is terrible. You can under no circumstances get a pc back in less than 4 days and it typically requires a week for any repair. They charge you to back up your files ($80) even if the trouble is with a computer you purchased from them. They have no concept of the inconvenience to the client and do not believe that it is their problem when a computer system fails 4 instances in the first six months (shop manager told me it was the manufacturer’s dilemma that I was getting. My pc stripped of all programs for the 2nd time on a new computer system for the reason that of a hardware issue).
I’ve shortened the story significantly but on its fourth time in, this new HP will be gone about three weeks. When I recommend that no company owner can afford their lack of service, they are rude and unaffected. This follows two other undesirable laptops (screen came off in my hand at 13 months, and the other crashed fully at 15 months). The store manager told me that this goes to show I completely must have bought the added hardware insurance and that it was not his problem…he merely was the retailer.
This assessment is for the Very best Obtain in Orange, CA. Off Chapman and State College Blvd. I can’t believe the horrific customer service and fraudulent activity this retailer has place me via the past two weeks! I went to this place on Wednesday 12/20/17 to acquire a Television for my parents, when lastly picking the Television and going to buy with my debit card the employee that rang me up Janet” failed to tell me beforehand that they were obtaining concerns with their registers so some purchases have been going via and others weren’t… it turns out ALL THE REGISTERS Have been Getting Concerns AND Practically nothing WAS GOING Via. So she started to run my card not 1 or two occasions but a total of three instances exactly where my card didn’t go via and the transaction failed. Soon after ultimately failing three occasions I decided to leave the retailer and just take out money to pay for the item.